AGBs

Super Flattering

General Terms and Conditions (GTC)

Version: June / 2026

These General Terms and Conditions (hereinafter “GTC”) govern the relationship between Super Flattering or Superflattering Media GmbH (hereinafter “we,” “us” or “provider”) and all persons (hereinafter “users”) who use our website, subscribe to our magazine, place an order or subscribe to our newsletter.

By using our website or our services, users accept these GTC.

Language versions: These GTC are available in German, French and English. In the event of discrepancies between the language versions, the German version shall prevail.

• 1 Provider and Contact

1.1 The provider of the website, the magazine and the associated services is:

Superflattering Media GmbH, Josefstrasse 176, 8005 Zürich, Switzerland UID / VAT: UID/MWST-Nr.: CHE-437.165.488. Email: hello@superflattering.com Website: www.superflattering.com

1.2 For questions, complaints or statements in connection with an order, please contact the above-mentioned address by email. We will endeavor to answer your questions within five working days.

• 2 Services

2.1 Magazine

Super Flattering is an editorial magazine. The magazine is provided free of charge. Users only pay the packaging and shipping costs indicated in the order process. This does not affect the application of mandatory legal provisions, in particular consumer protection regulations.

2.2 Newsletter

Users can subscribe to the free Super Flattering newsletter by registering with a valid email address. The newsletter provides information on new issues, editorial content, recommendations, invitations, news and offers related to Super Flattering.

2.3 Website and editorial content

On our website, we provide editorial content, information about the magazine, information about events, recommendations and other content related to Super Flattering. This content is provided solely for information, inspiration and entertainment purposes. They do not constitute legal, medical, psychological, financial or other professional advice and do not replace individual advice from qualified professionals.

• 3 Ordering the magazine

3.1 The magazine can be ordered via the order form on our website or via other order channels that we specify.

3.2 Before submitting the order, users can check and correct their details. A binding order is created when users have completed and sent the order form and we have sent an order confirmation by email.

3.3 We are entitled to reject orders without giving reasons, in particular if a correct delivery cannot be guaranteed, if the items are only available in limited quantities, if there are technical errors or if there are indications of abusive orders.

3.4 The availability of individual issues is not guaranteed in the long term. We will indicate any unavailability where possible during the ordering process. If an issue is not available, there is no obligation to pay for shipping costs. Any amounts already paid will be refunded.

3.5 We reserve the right to limit the number of orders per person, household or address.

• 4 Packaging and shipping costs, payment

4.1 The magazine itself is free of charge. Only the packaging and shipping costs incurred are charged. The current costs are clearly displayed during the ordering process before the order is placed.

4.2 For orders from Switzerland, prices are shown in Swiss francs (CHF). Where required by law, the amounts shown include the Swiss statutory value-added tax.

4.3 For orders from abroad, the packaging and shipping costs displayed may vary depending on the destination country.

4.4 Additional import taxes, customs duties, levies or fees may be incurred in the destination country. These are to be borne by the person placing the order. We have no influence on such costs and cannot reliably estimate them in advance.

4.5 The payment methods displayed during the ordering process can be used to pay the packaging and shipping costs. Payment is due before the magazine is dispatched.

4.6 We reserve the right to exclude certain payment methods or to offer only certain payment methods.

• 5 Delivery

5.1 We deliver to the countries listed as delivery destinations in the order process. Countries to which no delivery is possible are excluded in the order form or cannot be selected.

5.2 Delivery times are non-binding guidelines and depend on the destination country, the availability of the issue and the respective shipping service provider. Typical delivery times within Switzerland are [insert time period], within Europe approximately 1-4 weeks and worldwide approximately 2-6 weeks.

5.3 Delays due to customs clearance, force majeure, technical disruptions, incorrect address details or postal circumstances are beyond our control.

5.4 We dispatch the magazine to the delivery address provided by the customer. Users are responsible for incorrect, incomplete or undeliverable address details.

5.5 In the event of undeliverable shipments due to incorrect or incomplete address details, there is no entitlement to a new free delivery. Additional packaging and shipping costs may be incurred for a new delivery.

5.6 We investigate individual cases in the event of lost or damaged shipments. To the extent required by law or appropriate in our assessment, we provide compensation or reimburse packaging and shipping costs.

5.7 Mandatory statutory rights remain unaffected for consumers in the EU or EEA.

• 6 Right of withdrawal for consumers in the EU / EEA

6.1 Consumers with their habitual residence in the European Union or the European Economic Area have the following right of withdrawal, to the extent applicable by law:

Right of withdrawal

Withdrawal right: You have the right to withdraw from your order within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the magazine.

Exercising the right of withdrawal: To exercise your right of withdrawal, you must inform us (Superflattering Media GmbH, [insert address], [insert email address]) of your decision to withdraw from the order by means of a clear statement, for example by email. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: If your withdrawal is effective, we will reimburse the payments you have made for the return delivery without delay, and at the latest within fourteen days of receipt of your withdrawal declaration. We will use the same payment method for this refund as you used for the original transaction, unless otherwise expressly agreed.

Return of the magazine: You must return the magazine to us immediately, and in any case no later than fourteen days after sending us your withdrawal declaration. You will be responsible for the direct costs of the return delivery.

Model withdrawal form: We provide a model withdrawal form on our website. The use of this form is voluntary.

6.2 Information on the legal classification: Since the magazine is provided free of charge and only shipping costs are charged, the applicability of the statutory right of withdrawal in accordance with the EU Consumer Rights Directive (2011/83/EU) must be examined on a case-by-case basis. We voluntarily grant the right of withdrawal in accordance with point 6.1, unless it is already legally applicable.

6.3 There is no general statutory right of withdrawal for persons resident outside the EU or the EEA, in particular in Switzerland. Mandatory statutory rights, in particular in the event of defects, remain unaffected.

• 7 Defects and complaints

7.1 We make every effort to pack the magazine carefully and send it in perfect condition.

7.2 If users receive a damaged, defective or incomplete magazine, we ask them to contact us by email within fourteen days of receipt.

7.3 Obvious transport damage must be reported to the shipping service provider, if possible, and documented with a photo, and we must be informed of this.

7.4 After examining the facts, we will, at our discretion, either replace the magazine or reimburse the packaging and shipping costs paid, to the extent permitted by law.

7.5 Further warranty or compensation claims are excluded, to the extent permitted by law. Mandatory statutory warranty rights of consumers in the EU or EEA remain unaffected.

• 8 Newsletter

8.1 The Super Flattering newsletter is free of charge.

8.2 Subscription is effected by entering a valid e-mail address and confirming the confirmation link sent (double opt-in). By confirming, users agree to receive the newsletter.

8.3 Consent may be withdrawn at any time without giving reasons. Withdrawal may be effected via the unsubscribe link in each newsletter e-mail or by notifying our contact e-mail address. No further newsletters will be sent after withdrawal.

8.4 We reserve the right to change, interrupt or discontinue the newsletter service at any time. There is no obligation to continue the service permanently.

8.5 We may use service providers for sending and technical evaluation of the newsletter. Details on processing of personal data, any tracking, storage periods and the rights of the persons affected are set out in our Privacy Policy.

8.6 E-mail addresses of newsletter subscribers will not be passed on to partner companies, brands or third parties for their own marketing purposes without separate consent.

• 9 Copyright and Usage Rights

9.1 All content on the Super Flattering website, magazine, newsletter and other communication channels, in particular text, images, photographs, illustrations, graphics, layouts, logos, brands, concepts and editorial formats, is protected by copyright, trademark law or other law.

9.2 The content is the property of Super Flattering or Superflattering Media GmbH or is used with the consent of the respective rights holder.

9.3 Any reproduction, processing, distribution, public display, provision, commercial use or other use beyond private use requires our express prior written consent.

9.4 The automated reading of content, in particular scraping, crawling, text and data mining, and the use of our content for the training, development or improvement of artificial intelligence systems is prohibited without our express prior written consent, to the extent permitted by law.

9.5 Links to publicly accessible pages of Super Flattering are permitted, provided that this does not give the impression that there is an economic, editorial or other connection with us that does not actually exist.

9.6 Links to external third-party websites are for information purposes only. The operators of these websites are solely responsible for the content, offers, data protection practices and other processes on the linked pages.

Article 10 Data protection

10.1 Personal data is processed in accordance with our data protection policy, which can be viewed at any time on our website.

10.2 We process personal data in accordance with the Swiss Data Protection Act (DSG) and, where applicable, the European General Data Protection Regulation (GDPR).

10.3 We may use third-party service providers in connection with the newsletter, the ordering process, payment processing, shipping, website analysis and technical provision of our website.

10.4 Details on the type, scope and purpose of data processing, the service providers used, data transfers to foreign countries, retention periods and the rights of the persons concerned can be found in our data protection policy.

Article 11 Liability

11.1 We strive to provide accurate, up-to-date and correct content. Nevertheless, we do not guarantee the completeness, accuracy, up-to-dateness or permanent availability of the website, the magazine, the newsletter or individual content.

11.2 Super Flattering accepts unlimited liability for damages caused by intent or gross negligence, as well as for personal injury, to the extent that such liability is mandatory by law.

11.3 Liability for slight negligence is excluded to the extent permitted by law. This applies in particular to damages resulting from temporary unavailability of the website, technical malfunctions, data loss, incorrect or incomplete content, and the use of external links.

11.4 We reserve the right to change, temporarily suspend or permanently discontinue the website, individual content, the newsletter or other offers at any time without incurring any liability.

11.5 The limitations of liability do not apply to the extent that mandatory legal liability rules are in conflict, in particular in favor of consumers.

Article 12 Applicable law and jurisdiction

12.1 These GTC and all legal relationships between Super Flattering or Superflattering Media GmbH and the users are subject to Swiss law, excluding conflict of laws rules and the UN Sales Convention (CISG).

12.2 The exclusive place of jurisdiction for disputes arising from or in connection with these GTC is Zurich, Switzerland, to the extent permitted by law.

12.3 For consumers with their habitual residence in the EU or the EEA, the following applies: Notwithstanding the choice of law in accordance with point 12.1, mandatory consumer protection provisions of the state of residence shall apply if they provide a higher level of protection.

Article 13 Alternative Dispute Resolution

13.1 We endeavor to resolve any differences of opinion directly, fairly and without complications. Please contact us first by e-mail.

13.2 The European Commission provides a platform for online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/consumers/odr. Consumers in the EU can use this platform to resolve disputes.

13.3 We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board, unless there is a legal obligation to do so.

Article 14 Amendments to these GTC

14.1 We reserve the right to amend these GTC at any time with effect for the future. The amendments will be published on our website. The date of the listed version is authoritative.

14.2 The GTC in force at the time of the order apply to orders already placed.

14.3 Subscribers to the newsletter will be informed of any significant changes, where this is required by law or where the changes affect the newsletter service in a significant way.

14.4 The continued use of our website or services after the entry into force of the amended GTC is considered to be consent to the amended GTC, where this is legally permissible and provided that users have been informed in advance of any significant changes.

• 15 Severability Clause

If any provision of these GTC is or becomes wholly or partially invalid, unenforceable or impracticable, this shall not affect the validity of the remaining provisions. The invalid, unenforceable or impracticable provision shall be replaced by the statutory provision. Where no such provision exists, a provision shall be applied that comes closest to the economic and legal purpose of the original provision, where this is legally permissible.